A month ago, I went for a wax at a popular waxing chain. The first-time service, albeit uncomfortable, went well! Part of how this chain makes money is through selling their in-house line of skincare products for use at home after the service. I generally eschew these things unless the person I’m working with can make an excellent case for them. Most do not.
Upselling
Afterwards, the esthetician who rendered my services tried (gently, unlike this hair stylist) upselling me on some of their retail line. According to my esthetician, the products contain growth inhibitors and exfoliants. Both are cool, but not enough to sell me on a $27 tub of 45 wipes. She gave me one of the wipes to demonstrate how saturated they were (unlike some wipes that are halfway dry); it was pretty solid. But then again, for $0.60 per wipe, they ought to be.
Know Your Products (or Services)
I asked what its active ingredients were to exfoliate – like an AHA or salicylic acid; she balked. She ultimately went on to tell me that it contained lavender and aloe vera for soothing purposes – great, but not what I asked. The packages did not list that information either which, as a consumer, I find disconcerting.
Needless to say, she didn’t make the sale. I later went to research the products and found that they do have both AHA and BHAs – but no information on what kind or on concentration. Ouch, not worth it to me when I can use any number of products I already own.